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MALAYSIAN COCOA BOARD
Lembaga Koko Malaysia
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Last Updated: 22-06-2017 Jata Negara dan Logo MPIC
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koko CLIENT'S CHARTER

Malaysian Cocoa Board Client’s Charter
We promise to provide these services on cocoa:

1. Distribution of Information

  • To ensure quality service on preparing and disseminating information on technology, marketing and cocoa statistic that is precise, latest and punctual.
  • To publish daily cocoa bean prices on every working day, at the latest by 3pm
  • To publish the Malaysian Cocoa Monitor twice a year
  • To publish the Malaysian journal on cocoa research and development, at least once every year

2. Research and Development

  • To publish and disseminate technology developed on cocoa bean production and processing, and cocoa based product development.
  • To commercialize at least one technology a year
  • To conduct and complete chemical analysis related to cocoa within 30 days of receiving samples

3. Market Expansion for Malaysian Cocoa

  • To provide a systematic and efficient Market Development Program through participation in five international trade expositions to ensure the continuous expansion of cocoa market.

4. Monitoring and Quality

  • To accomplish registration of licenses within 24 hours
  • To produce Quality Certification within 30 minutes for each lot (cocoa bean consignment < 1 ton) or within one hour (cocoa bean consignment > 1 ton)

5. Expansion and Human Capital Development

  • To continuously increase competency and skill of manpower
  • To reply within 30 days, the application and enquiry on basic course on Handmade Chocolate Entrepreneur Course
  • To distribute information on cocoa planting to more than 8,000 farmers every year (through courses and gatherings)

6. Bill Payment

  • Bill payment will be completed within 14 days from the date of document received

7. Client’s Complaint and Enquiry

  • Feedback will be prepared within 7 working-days

Client's Charter Achievements

Our client's charter achievements are reviewed and published quarterly as below:

  1. Client Charter’s Achievement - January 2017
  2. Client Charter’s Achievement - February 2017
  3. Client Charter’s Achievement - March 2017
  4. Client Charter’s Achievement - April 2017
  5. Client Charter’s Achievement - May 2017
  6. Client Charter’s Achievement - June 2017
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Expertise EXPERTISE DIRECTORY
Name :
Expertise :
(e.g. Breeding, Plant Patology etc)
Division :
 
Cocoa Price COCOA PRICE
AVERAGE DRY COCOA BEANS PRICE (RM/TONNE)
DATE : 20/07/2017
CENTRE
SMC 1
SMC 2
SMC 3
TAWAU
6275
6125
N/A
RAUB
6650
6400
N/A
KUCHING
5775
5625
N/A
+more
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