MCB Logo   Official Website
MALAYSIAN COCOA BOARD
Ministry of Primary Industries
Mobile Version Bahasa Melayu Version English Version Increase font size Decrease font size W3C Disability Access change to default change to red change to green change to blue
 
Last Updated: 20-08-2019 Logo MPI
 

koko CLIENT'S CHARTER

Malaysian Cocoa Board Client’s Charter
We promise to provide these services on cocoa:

1. Distribution of Information

  • To ensure quality service on preparing and disseminating information on technology, marketing and cocoa statistic that is precise, latest and punctual.
  • To publish daily cocoa bean prices on every working day, at the latest by 3pm
  • To publish the Malaysian Cocoa Monitor twice a year
  • To publish the Malaysian journal on cocoa research and development, at least once every year

2. Research and Development

  • To publish and disseminate technology developed on cocoa bean production and processing, and cocoa based product development.
  • To commercialize at least one technology a year
  • To conduct and complete chemical analysis related to cocoa within 30 days of receiving samples

3. Market Expansion for Malaysian Cocoa

  • To provide a systematic and efficient Market Development Program through participation in five international trade expositions to ensure the continuous expansion of cocoa market.

4. Monitoring and Quality

  • To accomplish registration of licenses within 24 hours
  • To produce Quality Certification within 30 minutes for each lot (cocoa bean consignment < 1 ton) or within one hour (cocoa bean consignment > 1 ton)

5. Expansion and Human Capital Development

  • To continuously increase competency and skill of manpower
  • To reply within 30 days, the application and enquiry on basic course on Handmade Chocolate Entrepreneur Course
  • To distribute information on cocoa planting to more than 8,000 farmers every year (through courses and gatherings)

6. Bill Payment

  • Bill payment will be completed within 14 days from the date of document received

7. Client’s Complaint and Enquiry

  • Feedback will be prepared within 7 working-days

Client's Charter Achievements

Our client's charter achievements are reviewed and published as below:

    2019
  1. Client Charter’s Achievement - January 2019
  2. Client Charter’s Achievement - February 2019
  3. Client Charter’s Achievement - March 2019
  4. Client Charter’s Achievement - April 2019
  5. Client Charter’s Achievement - May 2019
  6. Client Charter’s Achievement - June 2019
    2018
  1. Client Charter’s Achievement - April 2018
  2. Client Charter’s Achievement - May 2018
  3. Client Charter’s Achievement - June 2018
  4. Client Charter’s Achievement - July 2018
  5. Client Charter’s Achievement - August 2018
  6. Client Charter’s Achievement - September 2018
  7. Client Charter’s Achievement - October 2018
  8. Client Charter’s Achievement - November 2018
  9. Client Charter’s Achievement - December 2018
General     Industry     MCB Staff
Follow Us FOLLOW US
qrcode Facebook Page RSS YouTube Instagram
Quick Links QUICK LINKS
1GovUC Intranet Online Service Gallery
FAQ Download Forms Feedback/Enquiry Publication
Expertise EXPERTISE DIRECTORY
Name :
Expertise :
(e.g. Breeding, Plant Patology etc)
Division :
 
Cocoa Price COCOA PRICE
AVERAGE DRY COCOA BEANS PRICE (RM/TONNE)
DATE : 23/08/2019
CENTRE
SMC 1
SMC 2
SMC 3
TAWAU
5850
5675
N/A
RAUB
6700
6450
N/A
KUCHING
5350
5175
N/A
+more
 
You are visitor : countercountercountercountercountercountercounter 

| Privacy Policy | Security Policy | Disclaimer | Sitemap | User Guide |