koko CLIENT'S CHARTER

Malaysian Cocoa Board Client’s Charter
We promise to provide these services on cocoa:

1. Distribution of Information

  • To ensure quality service on preparing and disseminating information on technology, marketing and cocoa statistic that is precise, latest and punctual.
  • To publish daily cocoa bean prices on every working day, at the latest by 3pm
  • To publish the Malaysian Cocoa Monitor twice a year
  • To publish the Malaysian journal on cocoa research and development, at least once every year

2. Research and Development

  • To publish and disseminate technology developed on cocoa bean production and processing, and cocoa based product development.
  • To commercialize at least one technology a year
  • To conduct and complete chemical analysis related to cocoa within 30 days of receiving samples

3. Market Expansion for Malaysian Cocoa

  • To provide a systematic and efficient Market Development Program through participation in five international trade expositions to ensure the continuous expansion of cocoa market.

4. Monitoring and Quality

  • To accomplish registration of licenses within 24 hours
  • To produce Quality Certification within 30 minutes for each lot (cocoa bean consignment < 1 ton) or within one hour (cocoa bean consignment > 1 ton)

5. Expansion and Human Capital Development

  • To continuously increase competency and skill of manpower
  • To reply within 30 days, the application and enquiry on basic course on Handmade Chocolate Entrepreneur Course
  • To distribute information on cocoa planting to more than 8,000 farmers every year (through courses and gatherings)

6. Bill Payment

  • Bill payment will be completed within 14 days from the date of document received

7. Client’s Complaint and Enquiry

  • Feedback will be prepared within 7 working-days

Client's Charter Achievements

Our client's charter achievements are reviewed and published as below:

    2020
  1. Client Charter’s Achievement - January 2020
  2. Client Charter’s Achievement - February 2020
  3. Client Charter’s Achievement - March 2020
  4. Client Charter’s Achievement - April 2020
  5. Client Charter’s Achievement - May 2020

    2019
  1. Client Charter’s Achievement - January 2019
  2. Client Charter’s Achievement - February 2019
  3. Client Charter’s Achievement - March 2019
  4. Client Charter’s Achievement - April 2019
  5. Client Charter’s Achievement - May 2019
  6. Client Charter’s Achievement - June 2019
  7. Client Charter’s Achievement - July 2019
  8. Client Charter’s Achievement - August 2019
  9. Client Charter’s Achievement - September 2019
  10. Client Charter’s Achievement - October 2019